Important: We recommend using Create Email Prompt Rules, which creates a set of rules that automatically asks the customer to enter their email address. When all criteria are matched, a response is triggered. On the Auto Responder tab, enter a name for your auto responder rule set and click Add Criteria to configure how you want to automatically respond to incoming messages.Īuto responder rules use regular expressions (regex) to evaluate incoming messages.If the owner is not available or fails to re-accept, the conversation is reassigned. Original agent must always re-accept conversations, even if open ? When an incoming message arrives to an open conversation, the originally assigned agent must re-accept the conversation.Original agent must re-accept re-opened conversations ? When an incoming message re-opens a closed conversation, the originally assigned agent must re-accept the conversation.Original agent retains ownership of re-opened conversations ? When an incoming message re-opens a closed conversation, the originally assigned agent retains ownership.Under Thread ownership, choose how you want to handle the ownership of re-opened messenger threads:.Under Business Hours, you can set hours of availability specific to Facebook Messenger functionality.To end sessions automatically when a customer's response is not received within a defined period, set an Auto-End Interval.Agents must be members of the selected department to receive Facebook Messenger conversations. Choose a Department, which is associated with your Facebook Messenger account.This will automatically name your Facebook Messenger account in Digital DX. From the Choose Page drop-down list, select your Facebook page that you want to connect to Digital DX.On the browser version, you can edit your Active Status settings to allow only specific people to see you online.Tip: If you are using a custom app approved by Facebook to manage Facebook Messenger, click Show Advanced Setup and enter details as required (App ID, App Secret, Access Token, Webhook URL, Token).Ĭan't log in to Facebook? You may have to clear your browser cache and cookies, and then try again. However, your online status settings need to be changed individually for every device on the mobile app.Īctive Status also has different settings on the desktop browser version of Facebook and the Facebook app. When you turn Active Status off, you'll still appear active or recently active from any other places where you're using Facebook or Messenger, unless you turn off Active Status in those places, too.īased on this, we assume that Active Status audience settings on your computer apply to all computer sessions. The settings you choose will be updated everywhere you use Meta products, including where you haven't yet changed your Active Status.īut for the same help article, switched to the Android app help, the company notes: In its help article for Active Status on computer, the company notes: The information Meta gives on Active Status is a bit unclear, differing according to the device you use Facebook on. When it comes to showing your online status on Facebook and Messenger, the company uses something called Active Status.Īctive Status appears as a green dot next to your profile picture on Facebook and Messenger when you're online or have been recently active.
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